Need assistance? Our customer service team is here to help! Send us a message: customercare@everbilena.com.ph

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FAQ

How to be a member/reseller? Nearest direct sales branch?

To be a direct selling partner, please send your address thru private message at our direct sales fan page www.facebook.com/eb.directsales. Our customer
service representative will provide you with the registration details and address of nearest outlet in your area.
Thank you!


How much is the membership fee?

Membership is free. To be a direct selling partner, please send your address thru private message at our direct sales
fan page www.facebook.com/eb.directsales. Our
customer service representative will provide you with the registration details and address of nearest outlet in your
area. Thank you!


How to order online?

  1. Lazada: https://www.lazada.com.ph/shop/ever-bilena-cosmetics-inc
    and click FOLLOW to see the latest product launches and promotions (e.g. flash sale, FREE Shipping with NO
    MINIMUM SALES requirement, exclusive bundles, etc)
  2. Shopee: https://shopee.ph/everbilenaph. Don’t
    forget to follow us
  3. BeautyMNL (Careline): https://beautymnl.com/brands/careline

How much is the shipping Fee?

Lazada
For Metro Manila and Greater Manila Area, shipping fee is P50. Enjoy FREE SHIPPING for a minimum of P500 order of
Ever Bilena products.
For Provincial area, please see shipping fee upon check out. Enjoy FREE SHIPPING for a minimum of P1000 order of
Ever Bilena products.
Watch out for our FREE SHIPPING promotions with no minimum sales requirement!

Shopee
Shipping fee depends on your location, this can be seen upon check out. Shopee also offers FREE shipping when the
following order amount are met:
P250-P499 order –enjoy 35% off on your shipping fee
P500 – above order – enjoy Free Shipping up to P100
To know more about Shopee’s shipping fee, please click on this link: https://help.shopee.ph/hc/en-us/articles/360001742047-What-is-the-Free-Shipping-voucher-?categoryId=&sectionId

BeautyMNL
Shipping fee depends on your location, this can be seen upon check out. BeautyMNL also offer FREE Shipping for first
time customers. Watch out as well for their FREE SHIPPING promos from time to time!


Item Return (ordered thru Lazada)

We are sorry to hear about this. Kindly return the item and Lazada will process your refund. Please click on the link
for guidance:
https://www.lazada.com.ph/helpcenter/returns

For Follow Up:
send us a private message thru Lazada’s chat app. Chat app is seen at the brand page:
https://www.lazada.com.ph/shop/ever-bilena-cosmetics-inc/)


International Shipping

We are sorry but we are not yet equipped to ship abroad. However, this is part of our future plans.


I want to buy Kris Life kit? Do you ship international?

IF Buying Kris + within the serviceable area:

Good news! We are now accommodating international orders for Kris products. To order, visit https://www.magic-potions.com/?s=kris&search_id=product&post_type=product.
Thank you!

· Australia
· Austria
· Bahrain
· Bangladesh
· Bhutan
· Brazil
· Brunei
· Bulgaria
· Canada
· China
· Columbia
· Cyprus
· Denmark
· Egypt
· Finland
· France
· Germany
· Great Britain
· Greece
· Hongkong
· India
· Indonesia
· Iran
· Ireland
· Israel
· Italy
· Japan
· Korea
· Kuwait
· Laos
· Macao
· Malaysia
· Maldives
· Morocco
· Myanmar
· Nauru
· Nepal
· Netherlands
· New Zealand
· Nigeria
· Norway
· Pakistan
· Papua New Guinea
· Quatar
· Saudi Arabia
· Singapore
· Spain
· Sri Lanka
· Sweden
· Switzerland
· Taiwan
· Thailand
· UAE
· USA
· Yemen
· Vietnam

Interested to sell abroad

You can email your proposal to export@everbilena.com.ph.
Thank you!


Does your Company Open for Sponsorhip?

Thank you for choosing Ever Bilena! For Event Sponsorships, please email us at mktgadmin@everbilena.com.ph and
address your proposal to Ms. Olive R. Padilla – Marketing Manager You may follow up the status of your proposal by
calling 330-00-88 loc. 6083 or 6087 Please note that all events are subject to approval and require a minimum of
3-weeks or 1 month before actual event date to allow us to prepare the necessary paperwork and do proper
negotiations.


I am a blogger/vlogger/Social Media Influencer and I am interested to review your products, can you send me some of
your products?

Thank you for your interest in our products. We shall evaluate your proposal and we’ll get back to you as soon as we
can.


What is the Life span of your products?

Below are the life span of our product:

PRODUCT NAME

  • Lip Care (Lipsticks, Stains, Tints, Lip liners, Lip balms)
  • Pressed powders (Compact powder, eyeshadows, blush on, contour)
  • Retractable brow and eye pencils
  • Pencils (exclusion: retractable brow and eye pencils, lip pencils)
  • Liquid soaps / detergents
  • Hair waxes
  • Hair gels
  • Fragrances
  • Bar soaps
  • Facial cleansers
  • EB Advance White Purity Cleanser / Toner

Lotions: (please see below)

  • EB NATURALS SKIN MOISTURIZER HAND & BODY LOTION
  • EB NATURALS WHITENING LOTION
  • EB NATURALS CITRONELLA LOTION
  • EB NATURALS SUNFLOWER OIL
  • BW WOMEN WHITENING & MOISTURIZING BODY LOTION
  • EB NATURALS DAILY SUNSCREEN LOTION / CREAMS
  • EB NATURALS HAND CREAM
  • BW WOMEN HAIR SHINE CUTICLE COAT
  • EB LEG MAKE UP FOUNDATION
  • EB NATURALS SKIN LIGHTENING KOJIC LOTION
  • AULIA PERFUME BODY LOTION WITH VITAMIN E + WHITENING
  • EB NATURALS VITAMIN E LOTION

SHELF LIFE

  • 3 years
  • 3 years
  • 3 years
  • 5 years
  • 3 years
  • 5 years
  • 5 years
  • 5 years
  • 5 years
  • 3 years
  • 2 years

 

  • 5 years
  • 5 years
  • 3 years
  • 3 years
  • 5 years
  • 3 years
  • 3 years
  • 5 years
  • 3 years
  • 3 years
  • 3 years
  • 3 years

Concerns regarding Expiration date

The product will expire 3 years/5 years after its Manufacturing date(MFD)


EB LIP & CHEEK ROLLER = bad smell

As a water-based product, customers are highly advised to avoid possible contaminants such as making sure surface to
be applied on is clean and dry, as well as to avoid sharing the roller tints. The wine-like odor of the tint does
not mean that the product is expired, but its natural though unusual odor may not be appealing to some. That being
the case we are working on improving the scent for future releases.


BB Creams: (EB Advance & Careline) = water/oil discharge upon using the product

BB Creams is known to be in emulsion form, which is a temporary stable mixture of immiscible fluids such as oil and
water. It is common that water or oil may likely to suspend due to external factors like low or high temperatures.
We have indicated a ‘SHAKE WELL BEFORE USE’ directions for the product

Under fill (Liquid lipsticks = EB Matte Liquid Lipstick, Careline Matte Liquid Lipstick, Careline Melted Metallic /
Gel-type stains = Careline Jelly Tint, EB Advance Lip & Cheek Stain, EB Lip & Cheek Stain)

Perceived under filled appearance where the liquid/gel seem to settle on bottom part is due to trapped air developed
during filling stage of production. Reassured that all our products are true to its net weight content.


Does your product a Lead-free cosmetic?

As part of delivering quality make-up products to the public, we, Ever Bilena Cosmetics Inc., would like to confirm
that all products marketed under our brands are lead-free. These are done and validated by a third party testing
services which undergoes a lengthy and intensive testing to make sure that they are free from all forms of
contaminants like Lead which are toxic to consumption of humans. We guarantee the safety of our products to deliver
good performance to everybody.


Does your Products are cruelty free?

we are on process of adopting cruelty-free logo on all our newly launched products. Based on our supplier’s response,
they confirmed that the finished products are not tested on animals and doesn’t contain any animal by-products.
Therefore, we can claim cruelty-free on all our products.


Where can I buy your products?

You can buy our products at any SM Department store, Watsons, SM Supermarkets, Robinsons Department Stores, Mercury
Drug and selected convenient stores nationwide.


Is there any Job opening in your company?

For Job openings, kindly email your resume at recruitment@everbilena.com.ph. Our Recruitment team will get in touch
with you should you meet the company requirements for the available job openings or apply personally at 246 Reparo
Rd., Brgy. Baesa, Caloocan, City every Mondays to Thursdays at 8:00am. For inquiries, you may call Ms. Julie at
330-0088 loc 130.


Where Can I buy the EB Pro Play Palette?

EB pro products are exclusively available in Robinson Department stores, and if you want a faster transaction you can
purchase it thru Lazada.